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Support / RETURN

Right of withdrawal

Consumers (§ 13 BGB) have a statutory right of withdrawal with regard to the online purchase of goods in accordance with the following instructions.

Right of withdrawal

As a private customer, you have the right to withdraw from this contract within fourteen days without giving a reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (Elite Screens Europe GmbH, Rudolf-Diesel-Straße 32, 24558 Henstedt-Ulzburg, service@elitescreens.eu, phone: +49 41938830260, by means of a clear statement (e.g. a letter sent by post,or e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. In the case of goods which, due to their nature, cannot be returned normally by post, these amount to EUR 49. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right of withdrawal does not apply to the following contracts:
Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
Sample withdrawal form
(If you want to revoke the contract, please fill out this form and send it back.)

– To Elite Screens Europe GmbH, Rudolf-Diesel-Strasse 32, 24558 Henstedt-Ulzburg, service@elitescreens.eu, phone: +49 41938830260
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if notification is made on paper)
- Date
(*) Delete where not applicable.


To report a complaint, please fill out the "form".

Please check our FAQs page. We answered many questions that you might looking for.



Return Instructions:

Please follow the instructions below when packing and sending your product for return. It's important to note that the instructions below must be followed in order for us to properly process your return.

  • Send the item in its original packaging.
  • Pack the item carefully so that it will not be damaged during the shipping process. We suggest using a box and bubble wrap.
  • Include a copy of the purchase invoice (included with your shipment) and this return form.
  • We will not be able to process a return for any shipment received without a purchase invoice and return form confirmation.
  • It is recommended to use a secure delivery method such as courier or registered post to send the item.
  • Returning the item to Elite screens Customer Service Center in person during office hour is also accepted.
  • Elite screens is not responsible for items lost in transit, and a return cannot be processed until the item is received.
  • All returns should be sent to the following address:

Elite Screens Europe GmbH,  
Rudolf-Diesel-Str. 32, 24558,
Henstedt-Ulzburg, DE

+49 (0) 4193 88 30 260

(Mo-Fr. 9:00 - 16:00)

Service & Return contact: service@elitescreens.eu



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