FAQS
Orders
Everything you need to know about placing and managing your orders.
From your Shopping Bag
Selected projection screens that have been added to your Shopping Bag will remain there for the duration of your active session.
You may purchase unlimited creations during any single online shopping session.
Your first purchase
All creations that display a “ADD TO CART/BAG” button may be purchased online, subject to availability.
Once you have made your selection, please click the “Add to Shopping Bag” button to place the product in your shopping bag.
When you are ready to finalize your order, please click the “Checkout” button: you will then be guided through the order process. You may remove products from your shopping bag by clicking on “Delete”.
To complete your purchase, you will need to create an account or log on to your existing account or check out as a guest.
When you have completely reviewed your order, click on the “Confirm and place order” button on the Website to place your order.
From your Wish List
If you would like to save creations to consult at a later date, or if you would like to share them with your family and friends, we invite you to create a Wish List.
You may create up to 20 separate Wish Lists, each with a different name (for example: Diamond Bracelets, Holiday Gifts, Love Collection…)
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Projection Screens (before purchase)
Helpful information to guide your purchase decision
A projection screen is an installation consisting of a surface and a support structure used for displaying a projected image. Projection screens can be permanently installed, as in a movie theater; painted on the wall.
These model of projection screens are electric, framed or manual projection screens. Read more
The tension-system (Tab-Tension series) on the sides of the screen prevents the edges of the screen from curling up, which can occur with screens without a tab tension system or frame.
In addition, this system improves the flatness of the screen surface.
The projection screen is easy to install and you do not need any extra help for most series. Only the in-ceiling installation needs some technical skills.
The best projection screens are the screens with high quality materials, dust free and high contrast projection abilities. Elite screens offers the best award winning screens in the AV world.
Installation projection screens
The type of projection screens ihave to be installed in a permanent location like a wall or ceiling and are not portable. There are 3 types of installation screens: electric screens, framed screens and manual pull-up or pull-down screens
Mobile screens
If you require flexibility to move your projection screens, mazbe because zou move from venue to venue, then you might need a portable projection screen. There are several types. The table top screen offers the greatest flexibility in mobility and is suitable for small meetings. The Folding Frame screen can be used for large rooms and audiences like a big event.
There are 2 types of projection mthods on the screen: front projection [FP] and rear projection [RP] and the Folding Frame screen caters for both options.
Front projection
The projector is positioned
in front of the projection screen, on the side of the audience.
Rear projection
The projector is positioned behind the projection screen.
The choice of the screen format mainly depends on the planned application (slide-show, computer screen presentation, normal TV, watching DVD) and of course also from the applied projector (slide projector, 4:3-beamer, 16:9-beamer).
1:1 = Squareformat
4:3 = Data projection
16:10: Business
16:9 & 16:10 = Home cinema
According to the international standard ISO 8396 and the German Standard DIN 19045-4 titled "Projection of moving and still images", the reflection behavior of the projection screen can be divided into four groups: D, S, B and R. It is defined by the luminance factor in relation to the viewing angle. The luminance factor measures the reflectivity of the screen area in comparison to a standard white reference surface (barium sulfate ions) under standardised projection conditions. This will determine how much brighter it is.
D Diffuse reflective matt white screen
A screen with the screen type D diffuses the incidenting light mainly uniformly into all directions. The screen D outstands due to the reason that it does not have a preferential direction of reflection.
Luminous factor: around. 1.1 to 1.3
Horizontal viewing angle: around. 45°
The light beam from the projector is reflected equally in all directions.
S Specular reflection (mirror reflection)
S screen works as a billard ball or as a normal mirror.
These projection screens are the best for example the case when projector hanging at the ceiling of a high room, the screen at a medium height and the audience on the floor. This is why such screens are also called Metal screens or Silver screens.
Pearl beaded screen Luminous factor: around 1,6
Horizontal viewing angle: ca. 35°
The light beam from the projector is reflected in a preferred direction and therefore compressed.
B Beaded reflection (back to light source)
all the screens of type B present a preferential direction that concurs with the incidenting light. These projection screens are the best for example the case when our beamer stands on a small table or on the floor, but the screen hangs on the wall at a certain height. Due to this reason, those screens are also called pearl screens or crystal screens.
Glass beaded screen Luminous factor: ca. 1.5 to 1.7
Horizontal viewing angle: ca. 20°
The light beam from the projector is reflected back to the light source.
R Rear projection
Luminous factor: around 1.5
Horizontal viewing angle: around 20-45 degree
The light beam from the projector is directed through the screen and creates an image on the front side of the screen.
The gain-factor indicates the reflecting behaviour of a projection screen in a certain direction. In order to describe the complete radiation behaviour of a screen, there is either a table needed which indicates the gain-factors to certain angles or a graphic illustration as a light density factor - indicatrix.
Definition of the gain-factor, as written in the German Industry Standard Norm DIN 19045-4 ("Projection of moving and still images, part 4: Reflection- and transmission properties of screens"):
Definition: The light density factor βP is, according to DIN 5036, the relation of the light density LP of a screen sample for a determined view direction to the light density LW of the totally diffusing and totally reflecting surface (white standard) for a determined direction of radiation.
In order to measure the light density factor βP(ε), a standardized light source, a device for measuring the light density and a working reflecting standard with the known reflection properties βN(ε) are needed. The measurement has to be accomplished for each one of the viewing directions ε.
the light density factor βP(ε) can be always only measured for a very certain viewing angle β. Thus, in order to get a founded statement about the radiation behaviour of a screen, several single measurements are needed with different viewing angles.
Viewing angle 0° = Light density 1,4
Viewing angle ± 20° = Light density 1,2
Viewing angle ± 40° = Light density 1,05
Viewing angle ± 60° = Light density 0,8
Memory lines are lines that result from long rolling imprints in the canvas material. These can be compensated by hanging the screen for several days.
ALR means Ambient Light Rejection, absorbing ambient light. Light that hits the screen from the sides or top is largely absorbed. Elite Screens Europe has various ALR screens in its portfolio for different purposes. Feel free to check out our guide to canvas fabrics.
No, since this is an ALR screen material that absorbs ambient light, it also absorbs the light that the projector uses to project an image. The minimum distance for these two types of cloth should be 1.5 times the screen width between screen and projector in order to achieve optimal picture results.
Projection Screens (After purchase)
Tips and support for enjoying your new product
Before making a permanent installation of the projector, the screen should be assembled. The maximum projection size should be known in advance, taking into account the minimum distance specified by the manufacturer. Please also take into account the minimum distance recommended by Elite Screens for CineGrey materials. For the optimal alignment angle of the projector to the screen, please refer to the instructions for use of the screen. For projector-specific adjustment to the screen, please contact your projector manufacturer.
We do not recommend adjusting the advance, as this can damage the motor. Even an optimal flatness of the canvas can only be guaranteed in the factory condition. If, however, settings are made on the feed, this will result in the exclusion of the guarantee for errors that can be attributed to this.
We developed the StarBright-CLR screen material specifically and exclusively for use with a UST = Laser-TV projector. We currently offer this as a frame, motorized ceiling or floor screen. Furthermore, all framed screens with a white material such as CineWhite, AcousticPro-UHD and the AcousticPro-1080P3 can be operated with an UST projector.
No. It may happen that the screen material is slightly uneven without projection. A normal-distance projector compensates for this due to its distance from the screen during projection.
If the screen is operated as intended with a normal-distance projector and the projected image is still severely impaired, this can be requested via service@elitescreens.eu as a complaint.
The vertical lines are so-called memory lines, which are created by rolling up or rolling up the material for a long time. Please assemble the screen completely and give it a few days to acclimatize and relax. Due to the tension and the room temperature, these lines will gradually disappear.
The horizontal lines are so-called memory lines, which are created by rolling or rolling up the material for a long time. We recommend letting the screen fully extended in the room for a few days to acclimate. The screen gets the opportunity to relax.
The canvas cloth is made of plastic materials, which are not ventilated due to storage. If your screen gives off an unpleasant smell at the beginning, please ventilate the room in which the screen is hanging well for the first few days. The screen should be in a fully extended state so that the smell can dissipate. Our materials are all GreenGuard certified and do not pose a health hazard.
As these are plastic materials and this is affected by heat, we generally do not recommend mounting our canvases in the immediate vicinity of heat sources such as radiators or fireplaces. Longevity and flatness will suffer in the long run. Mishandling or mounting directly next to or above a heat source is not covered by the warranty.
You should put the canvas in a dry place with regular room temperature. With underfloor heating, floor screens should not stand directly on the floor. It should also not be stored upright, as this can have a negative impact on flatness.
Lexicon
Glossary of terms to help you understand our products better
1. Aspect Ratio: The proportional relationship between the width and height of a screen or image (e.g., 16:9 or 4:3).
2. ALR (Ambient Light Rejecting): A type of screen material designed to minimize the effect of ambient light and enhance image contrast.
3. ANSI Lumens: A standard measurement of a projector’s brightness.
4. Gain: A measurement of screen reflectivity; higher gain results in brighter images but narrower viewing angles.
5. Viewing Angle: The maximum angle from the center of the screen at which the image is still viewable without significant distortion or loss of brightness.
6. Tab-Tension: A screen design feature that ensures the screen remains flat and free of waves or wrinkles.
7. UST Projector (Ultra Short Throw): A projector type that can project a large image from a very short distance from the screen.
8. Fixed Frame Screen: A projection screen with a fixed frame, often used for permanent installations.
9. Motorized Screen: A projection screen that can be raised or lowered using a motorized mechanism.
10. Portable Screen: A lightweight, transportable screen for temporary setups.
11. Acoustic Transparency: A property of certain screens that allows sound to pass through without distortion, ideal for placing speakers behind the screen.
12. CineGrey: A high-contrast screen material designed to improve black levels and enhance image quality in ambient light.
13. Keystone Correction: A projector feature that adjusts image distortion caused by projecting at an angle.
14. Native Resolution: The fixed number of pixels a projector can display natively (e.g., 1920 x 1080 for Full HD).
15. Throw Ratio: The ratio of the distance between the projector and the screen to the screen’s width.
16. 4K UHD: A resolution standard of 3840 x 2160 pixels, providing four times the detail of Full HD.
17. Contrast Ratio: The ratio between the brightest whites and the darkest blacks a projector can display.
18. Frame Interpolation: A technology used by projectors to create smoother motion in videos by generating intermediate frames.
19. Memory Lines: Creases or lines on a projection screen due to folding or improper handling.
20. Screen Gain Factor: A measure of how much light the screen reflects compared to a standard matte white surface.
21. Edge Blending: A technique to combine images from multiple projectors seamlessly.
22. Screen Masking: Adjustable panels that block parts of the screen to match various aspect ratios.
23. Ultra HD (UHD): A high-definition resolution standard, usually synonymous with 4K resolution.
24. Roll-Down Screen: A retractable screen that rolls up and down, either manually or using a motor.
25. Screen Fabric: The material used for projection screens, available in matte white, grey, ALR, and other types.
26. Refresh Rate: The number of times per second a projector refreshes the image, measured in Hz.
27. Lens Shift: A projector feature that allows the image to move vertically or horizontally without distortion.
28. High Contrast Screen: A screen material designed to enhance black levels and color contrast.
29. Frame Screen: A screen type with a fixed border, ideal for permanent installations.
30. Rear Projection: A projection method where the projector is placed behind the screen, commonly used for presentations and events.
31. Ambient Light: The surrounding light in a room that can interfere with projected image quality.
32. Screen Diagonal: The measurement of the screen size taken diagonally from one corner to the opposite corner.
33. Black Backing: A screen feature that prevents light from passing through the screen material, enhancing contrast.
34. Overhead Projector: A traditional projector used for projecting transparent slides onto a screen.
35. Screen Gain: Reflective property of a screen material, measured as the ratio of screen brightness to standard matte white.
36. Viewing Cone: The area where the image on a screen appears consistent and bright.
37. Projection Distance: The distance between the projector and the screen.
38. Color Accuracy: The projector’s ability to display colors as intended.
39. Screen Size: The physical dimensions or diagonal size of a projection screen.
40. Smart Projector: A projector with built-in apps or operating systems for streaming and additional features.
41. Dolby Atmos: A surround sound technology that delivers 3D spatial audio.
42. HDR (High Dynamic Range): A feature that improves image contrast and color depth for more realistic visuals.
43. Hertz (Hz): The frequency at which a projector or display refreshes its image per second.
44. Screen Housing: The casing that encloses a retractable or rollable projection screen.
45. Speaker Placement: Strategic positioning of speakers for optimal audio experience.
46. Short Throw Projector: A projector designed to project large images from short distances.
47. Acoustic or Micro-Perforated Screen: A screen with tiny holes that allow sound to pass through, used in home theater setups.
48. Screen Border: The black frame around the screen to enhance focus and contrast.
49. Lumen Output: The brightness level of a projector.
50. Digital Keystone: A projector feature that electronically adjusts the image to correct distortions.
51. Memory Lines: Creases or marks on a projection screen caused by improper storage or handling, often visible when the screen is unrolled.
52. Tab-Tension System: A feature that uses side tensioning cables to keep a projection screen perfectly flat and wrinkle-free.
53. ALR Screens: Screens designed to reject ambient light and improve image quality in bright environments.
54. CineGrey 3D/4D: Specialized screen materials optimized for high contrast, color accuracy, and use in rooms with ambient light.
55. Gain Hotspotting: An effect where a screen with high gain reflects more light back to the viewer, causing a bright spot in the center of the image.
56. Matte White Screen: A screen material with a neutral gain of 1.0, providing consistent image brightness and wide viewing angles.
57. Curved Projection Screen: A screen with a slight curve to enhance the immersive viewing experience, commonly used in cinemas or gaming setups.
58. Acoustic Transparent Screens: Screens with perforations or woven material that allow sound to pass through while maintaining image quality.
59. Electric Drop: The additional black border on the top of a screen that allows height adjustment for better positioning of the image.
60. Screen Seam: The visible line where two pieces of screen fabric are joined, more common on larger screens but minimized in premium designs.
The proportional relationship between the width and height of a screen or image (e.g., 16:9 or 4:3).
Service & Return
Everything about returns, repairs, and customer service.
A : Your serial number can be found on both ends of the packaging box stickers, as well as on the screen itself.
B: On outside box
The manufacturer's guarantee is 2 years.
According to legal requirements, the right of withdrawal is 14 days after receipt of the goods.
Please always check the delivered goods immediately after delivery for completeness and intactness. Obvious transport damage should be reported immediately and only accepted by the carrier with reservations. Within the 2-year guarantee, you can contact us at service@elitescreens.eu in the event of sudden defects. In order to be able to examine your complaint immediately, please make sure that you have submitted all the necessary information to us. Here is the complaint form.