Cancellation policy

Right of withdrawal

Consumers (§ 13 BGB) have a statutory right of withdrawal with regard to the online purchase of goods in accordance with the following instructions. The right of withdrawal is valid at the time of purchase up to 14 days. (For any returns, please contact our customer service team first.)

Right of withdrawal

As a private customer, you have the right to withdraw from the contract between you and Elite screens Europe GmbH within fourteen days without giving any reason for the product that is not used and is undamaged (Something that is undamaged has not been damaged or spoilt in any way after the delivery to the customers such as during your transport, installation or adjustments.). The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

In the case of a contract for multiple goods that you have ordered as part of a single order and that are delivered separately, the withdrawal period begins on the day after you or a third party designated by you, who is not the carrier, have taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (Elite Screens Europe GmbH Rudolf-Diesel-Str. 32 24558 Henstedt-Ulzburg, Germany, shop@elitescreens.eu, ‭+49 4193 88302650 ) by means of a clear statement (e.g. a letter sent by post, fax, or  preferably via email) about your decision to withdraw from this contract. If you make use of this option, we will promptly send you a confirmation of the receipt of such withdrawal (e.g. via email). To meet the withdrawal deadline, it is sufficient for you to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

 

Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse you for all payments received from you, including delivery costs (except for any additional costs arising from your choosing a different type of delivery than the offered, least expensive standard delivery), without undue delay and in any event not later than fourteen days from the day on which the returned goods have reached us.

The customer bear the cost of returning the goods in case of exercising the right of withdraw. The customer is liable for any diminished value of the goods resulting from the unboxing and handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

We will carry out the reimbursement using the same means of payment as you used for the initial transaction; you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back.

End of Withdrawal Instruction

Exceptions to the Right of Withdrawal

The aforementioned right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated or customized and for which an individual selection or determination by the consumer is decisive for their production or which are clearly tailored to the personal needs of the consumer.

If the customer is a merchant / entrepreneur / business owner, the right of withdrawal is not assumed. However, if a cancellation is accepted, Elite Screens Europe GmbH reserves the right to charge cancellation fees ranging from 15 to 25%.

Sample of withdrawal form
If you want to revoke the contract, please fill out this form and send it to us.

– To Elite Screens Europe GmbH, Rudolf-Diesel-Strasse 32, 24558 Henstedt-Ulzburg, service@elitescreens.eu, phone: +49 41938830260
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if notification is made on paper)
- Date
(*) Delete where not applicable.

Claim

To report a complaint, please fill out the "form".

Please check our FAQs page. We answered many questions that you might looking for.

FAQs

 

_________________________________________________________

Return Instructions:

Please follow the instructions below when packing and sending your product for return. It's important to note that the instructions below must be followed in order for us to properly process your return.

• Contact customer service (shop@elitescreens.eu) with your request.
• (Optional) Send the item in its original packaging, if possible.
• Pack the item carefully so that it will not be damaged during the shipping process. We suggest using a box and bubble wrap.
• (Optional) Include a copy of the purchase invoice (included with your shipment) and or more preferably the return delivery note you will receive from us.
• We will not be able to process a return for any shipment received without a purchase invoice and return form confirmation. 
  • Refused shipments will be assessed an automatic 15% restock fee plus Freight costs.
  • All Returns require an return slip. 
• All returns must be shipped prepaid or will be refused. Elite Screens does not pay for return shipping fees.
• It is recommended to use a secure delivery method such as courier or registered post to send the item.
• Returning the item to Elite screens Customer Service Center in person during office hour is also accepted.
• Elite screens is not responsible for items lost in transit, and a return cannot be processed until the item is received.
• All parts sales are final. Screen parts cannot be returned for a refund or exchanged for a different part. Elite Screens’ customer service agents can assist in the purchase of a part, but are not liable for any misconceptions. Parts are to be purchased at the customer’s own discretion.
• All returns should be sent to the following address:

Elite Screens Europe GmbH,  
Rudolf-Diesel-Str. 32, 24558,
Henstedt-Ulzburg, DE

+49 (0) 4193 88 30 260

(Mo-Fr. 9:00 - 16:00)

Service & Return contact: service@elitescreens.eu