Consumers (§ 13 BGB) have a statutory right of withdrawal with regard to the online purchase of goods in accordance with the following instructions.
As a private customer, you have the right to withdraw from this contract within fourteen days without giving any reason for the product that is undamaged (Something that is undamaged has not been damaged or spoilt in any way after the delivery during your tranport, installation or adjustments.). The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
In the case of a contract for multiple goods that you have ordered as part of a single order and that are delivered separately, the withdrawal period begins on the day after you or a third party designated by you, who is not the carrier, have taken possession of the last goods.
To exercise your right of withdrawal, you must inform us (Elite Screens Europe GmbH Rudolf-Diesel-Str. 32 24558 Henstedt-Ulzburg, Germany, firstname.lastname@example.org, +49 4193 88302650 ) by means of a clear statement (e.g. a letter sent by post, fax, or preferably via email) about your decision to withdraw from this contract. If you make use of this option, we will promptly send you a confirmation of the receipt of such withdrawal (e.g. via email). To meet the withdrawal deadline, it is sufficient for you to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse you for all payments received from you, including delivery costs (except for any additional costs arising from your choosing a different type of delivery than the offered, least expensive standard delivery), without undue delay and in any event not later than fourteen days from the day on which the returned goods have reached us.
The customer bear the cost of returning the goods in case of exercising the right of withdraw without given any reason. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
We will carry out the reimbursement using the same means of payment as you used for the initial transaction; you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back.
End of Withdrawal Instruction
Exceptions to the Right of Withdrawal
The aforementioned right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated or customized and for which an individual selection or determination by the consumer is decisive for their production or which are clearly tailored to the personal needs of the consumer.
Sample of withdrawal form
If you want to revoke the contract, please fill out this form and send it to us.
– To Elite Screens Europe GmbH, Rudolf-Diesel-Strasse 32, 24558 Henstedt-Ulzburg, email@example.com, phone: +49 41938830260
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if notification is made on paper)
(*) Delete where not applicable.
To report a complaint, please fill out the "form".
Please follow the instructions below when packing and sending your product for return. It's important to note that the instructions below must be followed in order for us to properly process your return.
Elite Screens Europe GmbH,
Rudolf-Diesel-Str. 32, 24558,
+49 (0) 4193 88 30 260
(Mo-Fr. 9:00 - 16:00)
Service & Return contact: firstname.lastname@example.org